Warranty Claim

Please fill out the form and we will get back to you asap. This warranty claim is applicable only for purchases inside the United States. Outside the USA please get in touch with the respective distributors.


XOC Technologies Inc. SSD Warranty & Return Policy

Our SSDs come with a 5-year limited warranty, covering defects in materials and workmanship. 


WARRANTY COVERAGE

  • Repair or Replacement: If your SSD fails due to a manufacturing defect within the warranty period and has not exceeded its Total Bytes Written (TBW) threshold, we will repair or replace it with a new or refurbished unit of equivalent performance.
  • No Data Recovery: We do not provide data recovery services under this warranty. We strongly recommend maintaining regular backups to prevent data loss.

 

EXCHANGE/REPAIR PROCESS

  1. Submit a Warranty Claim: Contact our support team with your product details, proof of purchase, and usage history.
  2. RMA Approval: If eligible, you’ll receive an RMA (Return Merchandise Authorization) number.
  3. Return the SSD: Ship the defective unit to our service center following the provided instructions.
  4. Processing & Resolution: Upon receipt, we will test the SSD. If covered under warranty, we will repair or replace it and ship it back to you.

EXCLUSIONS:

  • SSDs that have exceeded their TBW (Total Bytes Written) limit as stated in the product specifications.
  • Damage from misuse, physical impact, unauthorized modifications, or external causes (e.g., power surges).
  • Normal wear and tear or performance degradation over time.


Data loss is not covered, and we do not provide data recovery services.

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